Frequently asked questions

1. What does my voucher entitle me to?

This offer entitles two adults to enjoy Afternoon Tea for two, in a participating venue. Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.

2. How do I redeem my Afternoon Tea for two?

• When you are ready to book your Night Away for two, call the Take Time Reservations Department on 01565 831 816 to book your experiential gift.
We recommend choosing a few suitable venue options, in order of preference.

• The Take Time Reservation Department phoneline is open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays.
Call charges may vary and calls may be recorded and monitored.

• Please note, you can only book your Night Away for two 1 to 14 days prior to the date of your stay. Same day bookings are not permitted.

3. Is there an expiry period relating to my Afternoon Tea for two?

Your Afternoon Tea for two is valid for 18 months from the date of send

4. Can I choose whichever venue I like?

Yes, the choice is completely yours as long as the venue is featured in the promotion. Subject to availability and venue terms and conditions.
Please note that dates are subject to availability and the venues continuation within the promotion

5. I've received a brochure containing a list of venues - are there more venues available?

Yes, the brochure only features a small selection, the venues detailed on this website are the full selection currently available, however, it's always beneficial to keeping checking our site as we are constantly adding new locations. Featured venues in the brochure are subject to change.

6. Can I arrange to add incremental items e.g. prosecco or champagne?

Information on optional extras are featured in the supporting brochure or website, for further information please contact the Take Time Reservation Department.

7. Can I make provision for dietary restrictions or allergies?

It is the customer’s responsibility to advise Take Time Reservations Department of any dietary restrictions and/or food allergies at the time of booking. Whilst every endeavour will be made to accommodate such requests, it is the sole responsibility of the individual to inform the venue on arrival of any such allergies and or dietary restrictions.

8. Do all venues have adaptive access?

Please let the Take Time Reservations Department know of any requirements that we need to make the venue aware of. Whilst every venue will be happy to accommodate any specific, personal requirements; not all venues will be equipped with ramp access or lift access.

9. Can I change my mind after I have made a booking?

Once you have chosen and booked your experience, we cannot make any changes or cancellations. If you choose to cancel your booking your Unique Booking Code will become void and no monies will be refunded.

10. Can I contact the venue and book directly with them?

No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the hotel will not be honoured.

11. What happens when we have made the booking?

Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.

12. I still have queries, who can I contact?

For further queries please call the Take Time Reservations Department on 01565 831 816.
Lines are open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays. Call charges may vary and calls may be recorded and monitored.